How to do the check-in : Check-in operations must take place within 30 minutes from departure time. Check in point faces embarkation (Via Porto Innocenziano), nevertheless during autumn/winter time check-in operations may take place at ticket office in the inner part of the harbour (Via Porto Innocenziano n. 40).
If you have purchased tickets online or at the phone, you must show an identity document to the check point personnel to collect your tickets. ATTENTION: if the person who collects the ticket/s is not the owner of the credit card used for the online/phone purchase, it will be required to show a valid authorisation proxy signed by the owner of the credit card and a copy of an identity document of the latter.

If you have baggage: a dog, a bike: look up baggage's fares. Board personnel is not strict about measures, but is inflexible as far as the number of declared baggage is concerned. Remember that baggage verification takes place at check-point.

Going on board: Show your ticket and those of the baggage to the board personnel and you will be admitted into the hydrofoil.

If the Hydrofoil does not leave: If the hydrofoil does not leave due to the captain's decision - either waved sea or technical problems - you may ask for a refund filling in the schedule downloadable at this website or available at ticket office. Refunds will be effected after having shown unused tickets. We excuse for any possible delay in refunds' procedures, due to concentrated working activity.

If the hydrofoil has already left: If you miss the Hydrofoil's depart, no form of refund will be provided. If you have some doubts you may consult the travel regulation.